Return & Refund Policy
All of our products are handmade. Slight variations are part of the process, and we cannot guarantee absolute perfection. Please make sure you are comfortable with the nature of handmade items before placing an order.
Returns
We have a 7-day return policy, which starts from the date your order is delivered.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. A receipt or proof of purchase is required. Please contact us before returning any item to ensure it is sent to the correct address. We recommend using a trackable shipping service for your return to ensure it reaches us safely.
*All custom-made items are final sale and cannot be returned or exchanged. Customers are responsible for all return shipping costs. Original shipping fees are non-refundable.
Refunds
Once your return is received and inspected, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and applied to your original method of payment within a few business days.
Damaged or Defective Items
Please inspect your order upon delivery. If you receive an item that is broken, damaged, or defective, please contact us immediately. We will review the issue and work with you to resolve it as soon as possible.